A history of Dynamics CRM / 365 certifications

Microsoft Dynamics CRM 1.0 came out in 2003. A the time, it was named “Microsoft Business Solutions Customer Relationship Management 1.0” (learn more about the Dynamics CRM history in this article by Fiona Bond). CRM Certification Exams came out shortly after in 2004 with version CRM 1.2.

Since then, certification exams were always organized in these main categories:
  • Customization and Configuration 
  • Applications (the functional ones, now being spit between Sales and Customer Service since CRM 2016) 
  • Installation / Deployment (with a strong focus On-Premise deployments but not available after CRM 2016) 
  • Extending (focused on specific developments, but not available after CRM 2013) 
  • Online Deployment (introduced with CRM 2015) 
With Dynamics 365, new module certifications have appeared: Field Service, Marketing. Only Project Service Automation is missing as of today.


Microsoft Dynamics 365 Customer Engagement 

  • MB2-716: Microsoft Dynamics 365 Customization and Configuration 
  • MB2-717: Microsoft Dynamics 365 for Sales 
  • MB2-718: Microsoft Dynamics 365 for Customer Service 
  • MB2-715: Microsoft Dynamics 365 Online Deployment 
  • MB2-877: Microsoft Dynamics 365 for Field Service
  • MB2-719: Microsoft Dynamics 365 for Marketing

Microsoft Dynamics CRM 2016 

  • MB2-712: Microsoft Dynamics CRM 2016 Customization and Configuration 
  • MB2-713: Microsoft Dynamics CRM 2016 Sales 
  • MB2-714: Microsoft Dynamics CRM 2016 Customer Service 
  • MB2-711: Microsoft Dynamics CRM 2016 Installation 
  • MB2-710: Microsoft Dynamics CRM 2016 Online Deployment 

Microsoft Dynamics CRM 2015 

  • MB2-707: Microsoft Dynamics CRM Customization and Configuration 
  • MB2-704: Microsoft Dynamics CRM Application 
  • MB2-708: Microsoft Dynamics CRM Installation 
  • MB2-706: Microsoft Dynamics CRM Online Deployment 

Microsoft Dynamics CRM 2013 

  • MB2-703: Microsoft Dynamics CRM 2013 Customization and Configuration 
  • MB2-700: Microsoft Dynamics CRM 2013 Applications 
  • MB2-702: Microsoft Dynamics CRM 2013 Deployment 
  • MB2-701: Extending Microsoft Dynamics CRM 2013 

Microsoft Dynamics CRM 2011 

  • MB2-866: Microsoft Dynamics CRM 2011 Customization and Configuration 
  • MB2-868: Microsoft Dynamics CRM 2011 Applications 
  • MB2-867: Microsoft Dynamics CRM 2011 Installation and Deployment 
  • MB2-876: Microsoft Dynamics CRM 2011 Extending 

Microsoft Dynamics CRM 4.0 

  • MB2-631: Microsoft Dynamics CRM 4.0 Customization and Configuration 
  • MB2-632: Microsoft Dynamics CRM 4.0 Applications 
  • MB2-633: Microsoft Dynamics CRM 4.0 Installation and Deployment 
  • MB2-634: Microsoft Dynamics CRM 4.0 Extending Microsoft Dynamics 

Microsoft Dynamics CRM 3.0 

  • MB2-422: Microsoft Dynamics CRM 3.0 Customization 
  • MB2-423: Microsoft Dynamics CRM 3.0 Applications 
  • MB2-421: Microsoft Dynamics CRM 3.0 Installation and Configuration 
  • MB2-498: Extending Microsoft Dynamics CRM 3.0 

Microsoft Dynamics CRM 1.2 

  • MB2-185: Microsoft CRM Customization v.1.2 
  • MB2-186: Microsoft CRM Applications Professional v. 1.2 
  • MB2-184: Microsoft CRM Installation and Configuration V.1.2 

Other related certifications 

On top of these regular CRM Certifications, Microsoft also published exams on the Sure Step methodology and Dynamics Marketing (both being retired now):
  • MB5-858: Microsoft Managing Microsoft Dynamics Implementations 
  • MB5-705: Managing Microsoft Dynamics Implementations 
  • MB2-720: Functional Application in Microsoft Dynamics Marketing 
  • MB2-709: Microsoft Dynamics Marketing 
Now my question for you is: what was your first CRM certification?
Mine was MB2-866: Microsoft Dynamics CRM 2011 Customization and Configuration.

Comments

  1. Probably my first was MB2-422

    ReplyDelete
  2. 10-184 Microsoft CRM Installation & Configuration v1.0

    ReplyDelete
    Replies
    1. 10-184 became MB2-184. I have all these exams except for MB2-185

      Delete

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