New certification: MB2-877 Microsoft Dynamics 365 for Field Service

5 new Business Applications exams were announced earlier this month. Among them, a Dynamics 365 Customer Engagement one: MB2-877: Microsoft Dynamics 365 for Field Service. It should count towards the MSCA and MCSE certification paths. 

Even though Field Service skills were already tested in the MB2-718: Dynamics 365 for Customer Service exam, it’s good to have a new, dedicated exam, as the MB2-718 exam was much too dense in terms of content in my opinion.

Skills measured: 

  • Set up and configure Field Service (15 – 20%) 
  • Manage work orders (15 – 20%) 
  • Schedule and dispatch work orders (15-20%) 
  • Manage Field Service mobility (10 – 15%) 
  • Manage inventory and purchasing (10 – 15%) 
  • Manage the Connected Field Service solution (5 – 10%) 
  • Manage Agreements (10 – 15%) 
More information here.

How to train for MB2-877: Microsoft Dynamics 365 for Field Service? Well, on top of hands-on experience, you should find everything you need on the Dynamics Learning Portal, with 3 dedicated courses:
You should be able to pass this new exam on and after December, 11th 2017. 

Let’s also expect a new exam for Project Service Automation for 2018!